AICC unified intelligent interaction center platform is a new ICT unified integrated communication call and interaction center platform developed by China Union of science and technology, including im instant messaging, telephone voice communication, VOIP voice and video communication, which is a new generation of intelligent interaction platform for robot + human. Its powerful functions include: text robot, online customer service system, work order system, call center system, outbound robot, telephone robot, intelligent knowledge base, intelligent quality inspection, mobile CC, management center and other ten subsystems. AICC is a multi-channel, media, intelligent and multi-functional landmark product, which can reduce costs, improve production efficiency and improve customer satisfaction.