Aicallcenter call center system

The aicallcenter call center system is a powerful product solution for building a call center system. The system supports professional call center system functions such as large capacity call in / out processing, call transfer, call pop-up screen, intelligent IVR, intelligent ACD, call record, call seat management, work order management, data report and performance statistics. Support deployment version and cloud SaaS version call center, with stable call, clear voice quality, multi-level IVR voice, VIP line and other functional advantages, and experience the call experience of one call.

Product advantage

Intelligence

Self understanding of thousands of problems in one engine of semantic analysis
major

Customer first, service closed-loop, real-time control, rich knowledge and expression customer first, service closed-loop, real-time control, rich knowledge and expression
simple

Focus on the complex and make the system easy to use
natural

Talk to robots in the way people are most used to
Have love

Every detail of human nature is due to love

Function description

Intelligent ACD

Intelligent queuing for customers' incoming calls, intelligent algorithm to allocate seats and improve customer service experience
Intelligent IVR

Provide IVR and robot intelligent IVR, voice 7x24 automatic response and navigation.
Screen PopUp

When the customer calls, the system automatically pops up the phone answering and customer information and service history.
Telephone transfer

A variety of traffic distribution strategies, seats can be intelligent grouping, when there is no answer to the traffic automatic transfer.
Call record

Record the call and obtain the business information, and add custom fields to meet the personalized needs.
Work order management

For problems that can not be solved by customer service, work orders can be created, and user-defined work orders and process management are supported.
knowledge base

Support powerful knowledge base management and search, view common words, common links, question base.
Seat monitoring

Set up supervision seat and management seat personnel to improve service quality, quality and work efficiency of seat personnel.
Data report

The report engine provides multi-dimensional statistical reports and customized reports, including agent, queue, relay, performance and other reports.
Interface and configuration

It supports docking with CRM, order system, etc., and supports user-defined form, metadata and template configuration management.

CT Products