Huilan Solutions does more than just promise good customer service – we deliver it consistently. We back it up with over eight years experience developing, delivering and supporting our customers worldwide. Our industry-leading support organization has four specialized departments dedicated to serve and help you achieve your Enterprise Content Management goals.

Customer care

Customer satisfaction is our highest priority. Each member of our Customer Care Center team is an experienced professional in the ECM technology industry. When contacting our Customer Care Center, you can be assured of receiving individual attention and prompt answers to all your inquiries.

Product support

Our product support goes beyond the general notion of “tech support”. With Huilan’s product support, you receive swift answers to product usage, installation and configuration inquiries. Our Product Support Specialists take personal responsibility for any issues requiring follow-up to ensure a timely and accurate resolution.

Training

Our team of seasoned consultants represents strong and diverse business and technical skills. We are backed by our proven IE6M methodology and are the most experienced, informed, and connected ECM practitioners available in the market today. We know how to rapidly deconstruct the business complexities and challenges of your organization into the well-defined, innovative, value-producing ECM solutions you seek.

Professional services

In the same way that our solutions support your existing infrastructure, our Professional Services team is there to assist your implementation team. We work with your project management team to ensure a precise and timely installation of your Huilan system.