At the National Two Sessions in 2024, a new key term in the government work report sparked discussions - the "AI+" initiative. For the first time, "AI+" was mentioned in the Government Work Report, indicating a new path for the development of the digital economy and the advancement of digital integration. It's worth noting that "AI+" is not simply an addition, but rather aims to foster new productive forces through new technologies, bringing about new industries, models, and momentum to various sectors of the economy and society, unleashing a multiplier effect.

From the AI language model ChatGPT in 2023 to the video generation model Sora introduced earlier this year, a series of generative artificial intelligence technologies have emerged successively. The influence of artificial intelligence is becoming increasingly widespread, allowing everyone to intuitively feel that the future is already here. In order to seize the key to open the door to the future, China is also intensifying its layout.

"The 'AI+' initiative has sparked heated discussions. In this issue, we will discuss 'AI+' from a strategic perspective, focusing on what should be added and how to integrate it."

"AI+ Smart Governance =12345 Intelligent Hotline Solution Policy Interpretation Digital Human Solution"

The introduction of "AI+" can help build an intelligent government service platform for Smart Governance, enabling online and intelligent government services. It provides intelligent consultation, guidance, and transaction services, thereby improving the efficiency and quality of government services. By utilizing big data and artificial intelligence technology, real-time evaluation of policy implementation can be conducted, providing scientific basis for policy adjustments. Additionally, it strengthens the security management and privacy protection of government data to ensure its safety and compliance.

The introduction of "AI+" can optimize government service processes, enhance internal digital transformation within enterprises, improve the level of informatization, and provide strong support for the application of artificial intelligence. It can elevate the level of intelligence, optimize the operation and management of intelligent production systems, reduce energy consumption and emissions, and achieve green production. Additionally, it can strengthen data sharing and interoperability, promote the sharing and interoperability of government data, break down information barriers, and achieve data connectivity. This will help improve the accuracy and efficiency of government decision-making, and promote the modernization of the government governance system and governance capabilities.

【Solution Recommendation】12345 Intelligent Hotline Solution

The 12345 Intelligent Hotline Solution addresses pain points such as the inability to promptly respond to citizens' business needs and high complaint volumes in the actual operation of the 12345 hotline. By fully leveraging advanced technologies such as CT, IT, AI, and equipment such as SIP phones and smart gateways, we create a comprehensive 12345 government service hotline intelligent customer service platform. This platform introduces government-exclusive customer service robots to provide intelligent services such as smart Q&A, intelligent reception, smart form filling, smart dispatching, smart quality inspection, intelligent callbacks, smart knowledge base, and big data analysis and monitoring for government hotlines. It tightly integrates self-service voice services, manual services, and knowledge information resources to help operators automatically identify business scenarios, assist in form filling with knowledge tracking, automatically dispatch tasks, and conduct comprehensive voice intelligence quality inspections, significantly improving hotline service levels, optimizing service processes, unifying service standards, enhancing service efficiency, and achieving real-time, convenient, efficient, intelligent, and controllable services. Additionally, in conjunction with intelligent work order and command dispatch platforms, the coverage of the 12345 hotline's services is further expanded, extending the scope of 12345 hotline services and making it a true "central service desk" capable of addressing citizens' business demands effectively.

【Solution Recommendation】Policy Interpretation Digital Solution

The Policy Interpretation Digital Solution is built on AiHuman's digital human engine technology, combined with the application scenarios of policy interpretation. It creates a policy interpretation anchor with multiple images, voices, and emotions, injecting technological "innovation power" into the government. The Policy Interpretation Digital Human can comprehensively interpret national plans, urban construction, and policies benefiting the people and enterprises, presenting the latest policy information to users in a timely, accurate, and easy-to-understand manner. It serves as the exclusive "spokesperson" for government policy interpretation, providing the public with services that offer a sense of technology and freshness, as well as multiple dimensions and perspectives.

Artificial Intelligence + Smart Enterprises =Enterprise Brain Solution Enterprise Service Hotline Solution

The introduction of "Artificial Intelligence+" can help smart enterprises actively explore the application of artificial intelligence technology in product research and development. Through intelligent design, production, testing, and other processes, it enhances the added value and market competitiveness of products. By utilizing big data analysis to understand market demand, it provides strong support for product innovation. Building an intelligent production system accelerates the intelligent transformation of traditional production systems, achieving automation and intelligence in the production process. Leveraging artificial intelligence technology predicts market demand, providing scientific basis for product development and market promotion.

The introduction of "Artificial Intelligence+" can strengthen the internal digital transformation process of enterprises, driving the digital transformation of various aspects within the enterprise, including upgrades and transformations in equipment, systems, and processes. It can optimize the operation and management of intelligent production systems by emphasizing the operation and management of the system while constructing an intelligent production system. By introducing advanced production management concepts and methods, it optimizes production processes, increases production efficiency, reduces energy consumption and emissions, and achieves green production. It can enhance cooperation with universities, research institutions, and other entities to jointly promote the research and application of artificial intelligence technology. Through the introduction of new technologies, algorithms, and models, it continuously enhances the technical level and innovation capabilities of enterprises in intelligent transformation.

【Solution Recommendation】Enterprise Brain Solution

During the digital transformation of enterprises, due to the lack of top-level planning, there exists a serious issue of redundant construction. In order to address these problems, Zhongke Huilian has developed an intelligent Enterprise Brain Solution through years of practice and summarization. This solution aims to address the unified issues of enterprise technology, data, AI capabilities, and business from the root, achieving unified technical support, unified data sharing, and unified business collaboration. It establishes a new generation of enterprise integrated operating system framework that is agile, iterative, elastically scalable, and adaptable to digital transformation, laying a solid architectural foundation for enterprise digitization.

【Solution Recommendation】Enterprise Service Hotline Solution

The Zhongke Huilian Enterprise Service Hotline Solution is based on self-service intellectual property products, constructing an intelligent call center solution for enterprises. It adopts a service model combining intelligent robots with human assistance, realizing a three-tier service model of "self-service + intelligence + human assistance." This solution replaces traditional call centers with intelligent call centers, aiming to enhance user experience, expand channel service capabilities, alleviate the workload of human service personnel, and reduce operating costs of telephone customer service systems. The intelligent customer service platform combining robots and human assistance enables online customer service through enterprise robots, human online customer service, ticketing systems, call centers, intelligent outbound calls by robots, intelligent inbound calls by robots, intelligent quality inspection, and other boundaryless services.

Artificial Intelligence + Data-Driven Finance =AI+BPO Intelligent Outsourcing Solution Intelligent Quality Inspection Solution

The introduction of "Artificial Intelligence+" can help Data-Driven Finance leverage artificial intelligence to enhance the intelligence level of financial services and transform traditional financial services into intelligent ones. Through systems such as intelligent customer service and intelligent investment advisory, it provides uninterrupted online services 24/7 and offers personalized financial product and service recommendations through big data analysis. It can construct an intelligent risk control system that utilizes techniques like machine learning and deep learning to monitor and analyze customers' credit status, transaction behavior, etc., in real-time, promptly detecting and alerting potential risks. Artificial intelligence can also be utilized for financial product innovation, innovating and optimizing financial products. By delving into and analyzing market data comprehensively, new market opportunities and demand points can be discovered. By introducing new technologies and algorithms, financial products that better meet customer needs and market trends can be designed.

The introduction of "Artificial Intelligence+" can enhance the integration and sharing of financial data by breaking down data barriers and enabling data interoperability, thereby improving the accuracy and reliability of data to provide robust support for financial decision-making. It can optimize the algorithms and models of intelligent risk control systems by introducing new algorithms and models, enhancing the accuracy and timeliness of risk identification and early warning. Through continuous data training and optimization, the stability and reliability of the risk control system can be improved.

【Solution Recommendation】AI+BPO Intelligent Outsourcing Solution

The AI+BPO intelligent outsourcing operational solution provides financial institutions with more efficient, intelligent, and flexible customer service solutions. It offers a one-stop service combining AI empowerment, IT products, and personnel outsourcing. This not only helps financial institutions enhance the quality and efficiency of customer service but also reduces operational costs. It enables functions such as intelligent investment consulting, financial advice, and insurance telemarketing to provide customers with comprehensive and timely financial services, strengthening communication and trust between customers and financial institutions.

【Solution Recommendation】Intelligent Quality Inspection Solution

The Zhongke Huilian Intelligent Quality Inspection Solution is based on technologies such as speech recognition, natural language understanding, emotion computing, intelligent rule engines, and big data processing. It provides system tools for storing and inspecting full-text and voice data for customer service centers in the financial industry. The intelligent quality inspection solution effectively supports various business scenarios such as account opening, remote dual recording, self-service dual recording, and counter forms. Through configurable and trainable detection models and operational engines, it achieves automated full-scale quality inspection. It comprehensively identifies risk information related to the financial industry in the massive voice conversations of customer service personnel, increasing the coverage of quality inspection to 100%, enhancing inspection efficiency, and reducing labor costs and operational risks.

"AI+" encompasses myriad industries, spanning across various economic and social sectors, presenting boundless possibilities. The developmental history of artificial intelligence tells us that only by empowering diverse industries and integrating with different scenarios can we unleash greater value. "AI+" cannot simply be about addition. Artificial intelligence needs to integrate into enterprise sectors, penetrate into thousands of households, and combine with specific business processes and product functions. It needs to be refined and upgraded in different scenarios to generate real productivity, thereby bringing about technological, industrial, and elemental transformations and unleashing a multiplier effect. Effectively leveraging "AI+" is a comprehensive undertaking. Strengthening the technological foundation is fundamental, requiring advancements in large-scale model algorithms, frameworks, and other foundational original technologies, enhancing the computing power of intelligent chips, and reinforcing fundamental research in "root" technologies. Accelerating the intelligent upgrading of industries is a focal point, involving not only expediting the full-process intelligence of manufacturing but also expanding into niche application scenarios, conducting industry-specific solution pilot demonstrations. Elevating the level of intelligence in key products and equipment is crucial, leveraging the characteristics of large models in strong cognition, interaction, and generation, promoting the upgrading and iteration of high-end equipment, critical software, and intelligent terminals.